Business Challenge Tax and Revenue agencies continue to strive for ways to improve their ability to locate delinquent taxpayers, identify assets and improve overall compliance and collections management. As their accounts receivable grows, agencies are asked to collect more with less resources. Management requires the ability to track collector progress, monitor changes to their accounts receivable and ensure timely collection actions against liabilities.

RSI has the Solution

RSI offers a range of products and services from Revenue Premier®’s Collections Manager to business process consulting services which utilize internal and external data sources to dramatically improve an agency’s ability to prioritize, manage and report on their accounts receivable. Each solution focuses on integration with the data necessary for skip-tracing, asset identification, responsible officer management and management reporting. Revenue Premier’s Collections Manager includes a single point of access for collectors to effectively manage their inventories; allowing for better identification of addresses, taxpayer assets and potential responsible officers, while providing external offset capabilities with external agencies. Online reporting capabilities allow supervisors to view their collectors’ cases and productivity in real time, with the ability to filter and sort on specific attributes, enabling them to quickly identify potential issues. RSI also provides consulting services and best practices ranging from Business Process Re-engineering/Improvement (BPR/BPI) to system and process enhancements all directed towards providing Tax and Revenue agencies with a significant ongoing lift to collections.

RSI’s approach focuses on quick-hit initiatives, or high return on investment initiatives, to help fund the overall project. By doing so, agencies experience actual benefits early in the project instead of waiting for the final solution to be implemented. Experienced RSI staff work directly with the agency using a proven methodology to determine which aspects of the project will provide a significant early return on investment, as well as determine the criteria in which to measure these benefits.
Revenue Premier’s Collections Manager provides a robust set of case management functions tailored specifically to the needs of Tax and Revenue agency collectors and management. The solution provides up-to-the-minute detailed status of all “in-progress” cases based on a set of comprehensive case tracking and review features, all of which are part of an electronic case folder. The case folder contains the complete contents of the case, including all taxpayer history, financials, assets and taxpayer submitted records. From the case, the collector may issue or release a lien or levy, establish a payment plan or transfer specific periods to bankruptcy as part of the bankruptcy management process. All case log entries, contact details, approval history, correspondence, notes and document attachments are maintained in the case folder and can be reviewed online by staff authorized to review the case.

Revenue Premier’s Collections Manager provides several utilities for managing work across the department, including case assignment, workflow, messaging, approval rules, next steps, case closure types, appointment tracking and time recording for field collectors. Collections Manager supports and enhances the detailed review of taxpayer data by collectors, creating a comprehensive “holistic” view of taxpayer information through seamless integration with an agency’s tax system; eliminating the need to manually re-enter taxpayer demographics, filed return data and other data required for the case.

Summary

RSI is devoted to working with Tax and Revenue agencies to address the complexities of accounts receivable administration and provide these agencies with measurable efficiency gains through the intelligent use of data, enhanced case tracking, data-driven inventory management and performance measurement management reporting. Revenue Premier’s Collections Manager provides agencies, collectors and supervisors with a powerful case management solution and consulting services designed to increase productivity by providing collectors with the information they need to more effectively identify taxpayer information and collect outstanding accounts receivable.